PLEASE EMAIL firstname.lastname@example.org before shipping back your order!
Returns and exchanges for Beach Ave will be done on a case by case basis and will be handled via email. Returns are a 14 day policy, any items that are discounted or returned past 14 days will be store credit only.
REFUNDS are not permitted on the following items:
- Sale merchandise
Refunds and exchanges will be considered on items that are unworn, unwashed and free of any alterations, odours and damages, with all tags attached. Merchandise returned without original brand tags and packaging are subject to refusal or a restocking fee.
We are not responsible for damages that occur during care of an item, including but not limited to dry cleaning, washing or wear.
You are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Beach Ave is not responsible for missing, damaged, or packages lost in transit.
Refunds are issued to your original payment method or in the form of online credit.
Initial shipping and handling charges are non-refundable on all orders, including orders that received free shipping.
Once your return is received and processed, we'll email you a refund notification. Please note: Refunds can take several business days to reflect on your credit card account.
Mailing address is at the bottom of your invoice.
We are only accommodating Canada deliveries at this time.